As a smartphone repair technician, it’s important to make the right choice when purchasing phone parts. Is your customer looking for an affordable, original-quality solution? Then Pulled parts are often the best choice.

But what exactly does the quality “Pulled” mean, and what should you look out for? In this blog, we explain what Pulled parts are and discuss the differences between A, B and C grades, so you can make an informed decision.

What Are Pulled Parts?

Pulled parts are original phone components that are removed from used devices and reused for repairs. Because these are 100% authentic parts, you are guaranteed a perfect fit and optimal compatibility with the device.

Pulled parts are therefore an interesting alternative to Service Pack parts, as they allow you to use original components at a lower price.

What Is the Difference Between Pulled A, B and C Parts?

Pulled parts are categorized based on their condition and the level of wear. These are divided into three grades: Pulled A, Pulled B and Pulled C. Below, we explain the differences clearly and concisely:

Pulled A Grade

Pulled A parts are 100% original and offer the highest quality within the Pulled segment. These parts have minimal to no signs of use and are in near-new condition.

At Foneday, you’ll find a wide range of Pulled A parts, from screens to charging connectors and batteries. View all our Pulled A parts here.

Pulled B Grade

Pulled B parts are 100% original and may show light signs of use, but they function perfectly.

At Foneday, we offer various Pulled B parts, such as batteries, back covers and housings. View all our Pulled B parts here.

Pulled C Grade

Pulled C parts are 100% original and may show clear signs of use, but they function properly.

Repair technicians who consciously work with these options often experience fewer complaints and more stable margins—especially when the quality of parts is consistent.

View all our Pulled C parts here.

Additionally, the difference between Pulled A, B and C can vary depending on the type of part. For example, Pulled screens are often only available as Pulled A, because display quality is crucial. For Pulled batteries, the main difference lies in the number of charge cycles, which affects battery life. A Pulled A battery generally performs better than a Pulled B variant. For Pulled housings, the difference mainly comes down to visible signs of wear.

When Do You Choose Pulled A, B or C?

Not every repair requires the same approach. It’s about aligning the customer’s expectations with the right part quality.

Pulled A

The best choice if you want to work with top quality and offer your customer a part without visible signs of use.

Example:
A customer with an iPhone 13 wants the device to feel like new → choose Pulled A.

Pulled B

Ideal if you’re looking for a good balance between price and original quality.

Example:
A customer wants an original part but doesn’t necessarily need the highest (and most expensive) quality → choose Pulled B.

Pulled C

Suitable if you’re looking for an affordable, original solution for budget repairs.

Example:
A customer prioritizes price but doesn’t want copy parts → choose Pulled C.

Why Do Repair Technicians Choose Pulled Parts and How Does This Improve Customer Satisfaction?

Pulled parts are original phone components removed from existing devices. This preserves the original quality and fit, resulting in a reliable repair and higher customer satisfaction.

Pulled vs Service Pack

Unlike new Service Pack parts, Pulled parts have already had a previous life cycle, which gives them a clear price advantage.

Pulled vs Refurbished

Pulled parts are reused directly, while refurbished parts are first restored and repaired where necessary.

Conclusion

Pulled parts in A, B and C grades are suitable for different types of repairs. The difference lies in price, performance, and the level of wear the part has.

By making the right choice, you can better match your customer’s expectations and budget.

If you work with different types of customers, Pulled parts are a smart solution. You offer original parts at a lower price, which leads to fewer issues afterward and more satisfied customers.

A supplier that keeps Pulled parts in stock helps you work faster and ensures smooth repairs. This saves time and keeps your workshop running efficiently.

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