In the world of phone repairs, everything revolves around speed, quality, and reliability. Haider, founder of Mobilefix, knows better than anyone how crucial a smooth and well-organized workflow is. Where Mobilefix once struggled with multiple separate systems, Repender has put an end to that. Read our blog to learn more.

From Passion to Practice

"I’ve always had a passion for technology and repairs," says Haider. "During my studies, I worked at a computer shop where I learned a lot about hardware and software. Later, I moved into the networking field and eventually ended up at companies that specialized in phone and laptop repairs. That’s where I gained deep technical knowledge — and experience in managing teams."

At one point, Haider was doing everything except the administration. That’s when he knew: it was time for the next step. With a solid plan, a clear vision, and the patience to wait for the right location, Mobilefix was born.

What sets Mobilefix apart

Mobilefix is not your average repair shop. “For us, transparency is key. If customers want, they can watch the repair process, and we only use high-quality parts,” says Haider. “We offer fair, sustainable prices and always aim to deliver fast, without compromising on quality.”

Service comes first. “We don’t want to compete on price by using cheap parts. Customers appreciate honesty, reliable quality, and fast service much more.”

From three separate systems to one integrated process

Before switching to Repender, Mobilefix used three different systems: a manual intake form at the counter, an online booking tool, and separate software for tracking repairs.“You had to fill in everything by hand. Sometimes details were noted incorrectly, or the form would go missing. We used stickers, wrote everything down manually, and then had to re-enter it into the register. Three systems meant three times the risk of mistakes.”That’s all history with Repender. “Whether a customer books online, calls us, or simply walks in — everything goes straight into Repender. You immediately print a receipt and a label, and all the information is clearly organized in one system.”

Automation that truly works

Repender helps Mobilefix automate many manual tasks.
 “It saves us a huge amount of time not having to update prices manually anymore. New devices are added automatically, and with just one click, we can notify the customer when a repair is completed. It’s incredibly efficient.” For the team, it also means fewer errors and less internal communication. “You no longer need to ask your colleague what happened to a device — everything is clearly documented in Repender.”

Repender grows with you

Of course, there’s always room for improvement. Haider says: “We’d like a bit more flexibility in setting prices per device type or production year. But I can see that Repender truly listens to feedback — and actually acts on it. That makes all the difference.”

Haider’s tip for other repair shops

“If you work with multiple colleagues, you need a solid system. Repender provides clarity and consistency, from intake to payment. You save time, prevent mistakes, and can focus better on your customers. Plus, customers can see prices online instantly and book appointments themselves. That brings peace of mind.”

Curious how Repender can help your repair business?

Contact us or try it out without obligation. More efficient working starts here.

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